Refund Policy

At Glamorous Divine, we take great pride in delivering exceptional products and offering unmatched customer service. Our commitment is to ensure that our customers are completely satisfied with their purchases, and we fully stand behind the quality of our merchandise.

Exchange Policy:

Our exchange policy is designed to provide flexibility and convenience to our valued customers. Products are eligible for exchange under the following conditions:

• The product must be in its original condition, including all tags, labels, and packaging.
• The product should not have been used or damaged.
• Exchange requests must be made within 3 days from the date of delivery.

Make-to-Order Products:

For our make-to-order products, which involve pre-orders, please note that production time is a minimum of 2 to 3 weeks. Payment for pre-order products is required in advance.

International Orders:

For international orders, please expect a delivery duration of a minimum of 2 to 3 weeks. Once your order is completed and dispatched, a tracking number will be provided via email.

Damage or Faulty Products:

In the rare event that a product is damaged or exhibits any fault or discrepancy, Glamorous Divine will take full responsibility for replacing the product.

Exchange of Items:

Customers seeking to exchange items, such as bangle size or design, will be subject to a delivery charge of PKR 250/-. We advise customers to carefully review the product description and size guide before placing an order to prevent any inconvenience.

Cancellation and Order Changes:

Customers have a two-hour window from order submission to cancel or make changes. After this period, no queries for cancellation or changes will be entertained. We strongly advise customers to promptly accept their orders once placed and payment has been made.

Incomplete Address:

To ensure seamless delivery, we urge customers to provide a complete and accurate address, including house number, block number, street number, or a nearby famous landmark. Orders with incomplete, unusual, or empty addresses will be promptly cancelled.

Refund and Return Policy:

Glamorous Divine strictly adheres to a no-refund, no-return policy. Customers are encouraged to thoroughly review the product description and size guide before placing an order to avoid any inconvenience.

Sale Items:

Please note that sale items or stock clearance items are non-exchangeable and non-refundable.

For any inquiries or assistance, please do not hesitate to contact our customer service team. We are dedicated to assisting you and ensuring your utmost satisfaction.

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